One of our receptionists saw an elderly woman sitting in reception, and so went over to see if she could help her when she bent down to talk to her she realised the woman had a carrier bag full of foul smelling rotten fruit. “Can I help you at all?” Our receptionist asked her”

The lady replied “I’m waiting for someone but don’t know who?”

So after another 10 minutes when the reception area had begun to smell rather sweet, and partners and clients alike were beginning to complain, our receptionist decided perhaps it was time she needed to leave. Having a word with security and then helping her to her feet, she assisted her towards the exit, when one of the banking cashiers came running in for her. It transpired she was one of our wealthiest clients over from Zurich!

Pauline – FOH Manager – Law Firm