1. Where did the phrase “Going the extra mile” originally thought to come from was it:
    1. Jack Nicholson
    2. Jack Daniels
    3. George Washington
    4. Alfred the Great
    5. Henry Winkler
    6. Jesus
  2. Which of these people started out as a receptionist?
    1. Linda McCartney
    2. Leona Lewis
    3. Kirstie Clemence (Vogue Chief Editor)
    4. Indra Nooyi (Chairman and CEO of PepsiCo).
  3. Match up the famous person to their customer service quote
    1.  “Your most unhappy customers are your greatest source of learning.”
    2. “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.”
    3. “It is not the employer who pays the wages. Employers only handle the money… It is the customer who pays the wages.”
    4. “We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.”
    5. “The best way to find yourself is to lose yourself in the service of others.”
      1. Steve Jobs, Apple
      2. Bill Gates, Microsoft
      3. Mahatma Gandhi
      4. Jeff Bezos,
      5. Henry Ford, Ford Motor Company
  4. Which of the below are NOT makers of Switchboards
    1. Alcatel
    2. Avaya
    3. Cisco
    4. Mitel
    5. NEC
    6. Nortelle
    7. PABXsoft
    8. Axellsa
    9. Panasonic
    10. Proteinus
    11. Samsung
    12. Siemens
  5. When was the first electromechanical automatic telephone exchange (or switchboard) invented by Almon Strowger
    1. 1921
    2. 1918
    3. 1914
    4. 1901
    5. 1888



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1F, 2: All of them, 3: A2, B1, C5, D4, E3, A: Nortelle, Axellsa, Proteinus. 5: 1888