Who are Penshee?
- Pensee provide consultation and quality assurance services, helping luxury brands understand and improve the service provided by their employees.
- The team consists of specialists who have previously held senior management roles in 5* deluxe hotels and worked for global quality assurance companies.
- They transfer this knowledge of world-class service in hotels into understanding and creating exceptional guest experiences across all industries.
Penshee for Corporate Reception
- Working directly with companies and reception service providers, Penshee organise monthly/quarterly audits at sites to anonymously monitor the performance of the employees from a guest’s viewpoint.
- Each visit is followed by a human-centric, bespoke report which includes a highly detailed overview of the experience and a score as a quantitative evaluation.
- Previous reports, competitor benchmarking data and opportunity analysis are available via a dedicated portal.