Corporate receptionist training
Before you even set eyes on your clients, they may have started forming impressions about you – from their experience in Reception. Your receptionists should have:
- An air of efficiency that may be echoed in all the company’s dealings.
- A mix of friendly charm, dignity and etiquette, suggesting upper-league experience.
- Even just remembering names – a courtesy that can make or break relationships.
Ensuring your clients and guests feel welcome comes not just from what you do, but from how you do it. In other words the way that you are able to engage and connect with those visitors, together with having flexible processes and fit-for-purpose systems in place. This is the difference that makes the difference!
We have a couple of receptionist training providers who have been recommended to us by our corporate clients.
The three that provide the best service from feedback gained are:
Penshee Also experts at corporate reception mystery shopping and reception service quality assurance audits. Read more about Penshee below…