Corporate Reception Mystery Shopping – Introducing Penshee: The people-centric hospitality experts, assessing and developing service delivery.
Who are Penshee?
Corporate Reception Mystery Shopping Experts, Penshee, provide consultation and quality assurance services, helping luxury brands understand and improve the service provided by their employees.
The team consists of specialists who have previously held senior management roles in 5* deluxe hotels and worked for global quality assurance companies.
They transfer this knowledge of world-class service in hotels into understanding and creating exceptional guest experiences across all industries.
Penshee for Corporate Reception – Reception Service Quality Assurance Audits
Working directly with companies and reception service providers, Penshee organise monthly/quarterly audits at sites to anonymously monitor the performance of the employees from a guest’s viewpoint.
Each visit is followed by a human-centric, bespoke report which includes a highly detailed overview of the experience and a score as a quantitative evaluation.
Previous reports, competitor benchmarking data and opportunity analysis are available via a dedicated portal.
